Terms & Conditions

We strive to ensure a positive and transparent experience for every customer. If you are not fully satisfied with a product or service, you may request a refund or exchange under the following terms.

1. Eligibility for Refunds

  • Refund requests must be made within 14 days of the purchase date, unless a longer period is required by applicable consumer protection standards.
  • Products must be returned in their original, unused condition.
  • A proof of purchase (such as an order confirmation or receipt) is required.
  • Customers are encouraged to contact the support team before submitting a refund request to attempt to resolve any issue.

2. Refund Request Procedure

To submit a refund request, please contact the support team using the communication channels listed on the website. Provide:

  • Order information (number, date, or confirmation ID)
  • The reason for the request
  • Supporting documentation (e.g., receipts, screenshots, correspondence)

Each request will be reviewed within 7 business days, and you will receive a response using the contact details you provided.

3. Partial Refunds

Partial refunds may be issued in specific cases, including but not limited to:

  • The product shows signs of minor use or damage.
  • The item was purchased as part of a bundle or promotional offer.
  • Only part of the order qualifies for a refund based on policy conditions.

4. Non-Refundable Cases

Refunds are not applicable in the following situations:

  • Digital products that have been downloaded, accessed, or activated.
  • Custom-made or personalized goods and services.
  • Items sold as final sale, clearance, or non-returnable, unless required otherwise by general consumer protection principles.

5. Refund Method

Approved refunds will be processed through the same payment method used for the original purchase, unless otherwise agreed. Processing times may vary depending on the payment provider.

6. Exchanges

To request an exchange, please contact the support team with your order reference and a short explanation of the reason for exchange. The team will provide specific instructions based on the situation and product availability.

7. Policy Updates

This policy may be updated periodically to reflect adjustments in operational procedures or legal requirements. The date of the most recent update will always be displayed on this page.